RETURNS & REFUNDS POLICY
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
EU & UK Customers — 30-Day Right of Withdrawal Under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013, customers in the European Union and United Kingdom have the right to withdraw from their purchase within 30 days of receiving their order, without providing a reason. To exercise this right, please notify us at hello@pickme-shop.co.uk within 30 days of delivery. Once we receive your withdrawal notice, you have a further 14 days to return the item. We will process your refund within 14 days of receiving the returned goods, to your original payment method. The right of withdrawal does not apply to personalised or custom-made items.
Eligibility To be eligible for a return, your item must be unworn, unused, with all original tags attached and in its original packaging. Proof of purchase is required.
How to Request a Return To request a return, please contact us at hello@pickme-shop.co.uk with your order number and reason for return. You can also request a return directly from your order history by signing in to your account at www.pickme-shop.co.uk/account.
Items sent back without an approved return request will not be accepted.
Damages & Issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at hello@pickme-shop.co.uk so we can resolve the issue.
Non-Returnable Items We do not accept returns on sale items, gift cards, or personalised products. All sale purchases are final.
Exchanges We do not offer direct exchanges. To get a different size or item, return your original purchase and place a new order.
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 days.
For any questions, contact us at hello@pickme-shop.co.uk
