Refund policy

RETURNS & REFUNDS POLICY

We have a 30-day policy for damaged, defective, or incorrect items. All products at Pick Me Mystic Wear are made to order by our print-on-demand partners.

UK Customers — Made-to-Order Exemption Under the UK Consumer Contracts Regulations 2013, the right to cancel does not apply to personalised or custom-made goods. As all our products are printed to order specifically for you, they are exempt from the standard 14-day cancellation right. This exemption is clearly stated at checkout.

International Customers International orders are subject to the same 30-day policy for damaged, defective, or incorrect items. Please note that we are unable to accept returns on correctly fulfilled made-to-order items regardless of your location. Customers are responsible for any customs duties, import taxes, or return shipping costs on international orders. We do not refund original shipping charges for international orders.

Damaged, Defective or Incorrect Items If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at hello@pickme-shop.co.uk with your order number and clear photos. We will arrange a replacement or full refund at no cost to you.

Eligibility for Returns We accept returns only for items that are defective, damaged in transit, or incorrectly fulfilled. Items must be reported within 30 days of delivery with photographic evidence.

Non-Returnable Items We do not accept returns on correctly fulfilled made-to-order items, sale items, or gift cards.

Exchanges We do not offer direct exchanges. If you received a defective item, we will send a replacement once the issue is confirmed.

Refunds Approved refunds are processed to your original payment method within 14 days of approval.

For any questions contact us at hello@pickme-shop.co.uk