Refund policy

Returns & refunds

Pick Me Mystic Wear products are made to order. If there’s a problem with your order, please email hello@pickme-shop.co.uk with your order number and details.

Damaged, defective or incorrect items: Contact us within 30 days of delivery, with clear photos where possible. We’ll review the issue and arrange an appropriate replacement or refund at no cost to you. This does not limit any rights you have under applicable consumer law.

Other return requests: Contact us within 30 days of delivery before sending anything back. We’ll confirm whether the item is eligible, where to send it, and whether return shipping applies. Please don’t send an item to our correspondence address without contacting us first.

Changes and cancellations: If you need to change or cancel an order, contact us as soon as possible. A change may not be possible once production has begun. Your statutory cancellation rights, where applicable, are not affected.

Refunds: Approved refunds are sent to the original payment method. We’ll confirm the refund and its timing when we process your request.

For help, email hello@pickme-shop.co.uk.