RETURNS & REFUNDS POLICY
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be unworn, unused, with all original tags attached and in its original packaging. Proof of purchase is required.
How to Request a Return
To request a return, please contact us at hello@pickme-shop.co.uk with your order number and reason for return. Once your request is approved, you will receive instructions on how to send your item back. Returns must be sent to: 124 Commercial Road, Bournemouth, BH2 5AT
Items sent back without an approved return request will not be accepted.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at hello@pickme-shop.co.uk so we can resolve the issue.
Non-Returnable Items
We do not accept returns on sale items, gift cards, or personalised products. All sale purchases are final.
Exchanges
We do not offer direct exchanges. To get a different size or item, return your original purchase and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.
Return Shipping Costs
Free shipping applies to outbound orders over £50 only. Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
For any questions, contact us at hello@pickme-shop.co.uk
